Contact information

1. About Omnia LLC & Contact Information

Omnia LLC, a Pennsylvania limited liability company, is an online-only retail store. We do not operate a physical retail location open to the public. 

All customer service and support are handled exclusively through our digital channels. Our store is accessible at myomnia360.com, and we are registered and operating in the Commonwealth of Pennsylvania, United States.

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2. How to Reach Us

Email (Primary Contact Method)
- Customer Support: support@myomnia360.com

Please note: We do not offer phone, live chat, or in-person support. All inquiries must be submitted via email. This ensures a clear written record of every interaction and allows us to provide thorough, accurate responses.

Online Store
- Visit myomnia360.com to browse products, check your order status, and access all store policies.

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3. Response Times

- General questions and product inquiries: 1 to 3 business days.
- Order status, tracking, and returns: 1 to 3 business days.
- Urgent matters (lost packages, billing disputes, payment issues): Please mark your subject line "URGENT." We prioritize these and aim to respond within 1 business day.

During promotional events and peak holiday seasons, response times may be slightly longer. We appreciate your patience.

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4. Contacting Us by Topic

To help us route your inquiry promptly, please use the following subject line formats when emailing support@myomnia360.com:

- Order tracking: Subject: 'Order Status – [Order Number]'
- Return or refund request: Subject: 'Return Request – [Order Number]'
- Damaged or incorrect item: Subject: 'Damaged Item – [Order Number]' (please attach photos)
- Product questions: Subject: 'Product Question – [Product Name]'
- Privacy rights request: Subject: 'Privacy Request'
- Legal inquiry: Subject: 'Legal Notice'

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5. What to Include in Your Message

To ensure the fastest resolution, please include the following in every email:
- Your full name.
- The email address used to place your order.
- Your order number (found in your order confirmation email).
- A clear description of your question or issue.
- Photographs, if relevant (e.g., damaged product, wrong item received).

Incomplete inquiries may require follow-up before we can act, which may delay your resolution. Providing the above information upfront is the fastest path to a reply.

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6. Feedback

Your feedback helps Omnia LLC improve. If you have suggestions, compliments, or concerns about your experience, please reach out to us at support@myomnia360.com. We read every message and take all feedback seriously.

 

Last Updated: June 15, 2026