Shipping policy
1. Overview & Shipping Policy
Omnia LLC fulfills orders through a network of third-party suppliers who ship products directly to you. This Shipping Policy explains our processing timelines, delivery estimates, tracking procedures, and how we handle shipping issues. By placing an order, you agree to the terms of this Policy.
Important: Delivery timeframes reflect a combined estimate of order processing time plus carrier transit time. All timeframes are estimates, not guarantees.
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2. Order Processing Time
Orders are processed Monday through Friday, excluding federal and Pennsylvania state holidays.
- Standard Timeline: Allow 1 to 3 business days after payment is confirmed for your order to be processed and dispatched to our fulfillment supplier.
- Peak Periods: During high-demand periods, processing may take up to 5 business days.
- Tracking Activation: You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours after receiving that email for tracking to activate in the carrier's system.
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3. Shipping Destinations
We currently ship to:
- The contiguous United States, Alaska, and Hawaii.
We do NOT ship to:
- P.O. Boxes, APO/FPO military addresses, or international destinations.
Orders placed with unsupported addresses will be cancelled and refunded in full.
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4. Delivery Timeframes
The total estimated delivery window — from the date you place your order to the date of delivery — is as follows:
- Contiguous United States | 7 – 15 business days | Processing + transit; most orders arrive within this window
- Alaska & Hawaii | 10 – 20 business days | Extended transit; additional shipping charges may apply
Please Note: Some products sourced from international supplier warehouses may take up to 20 business days within the contiguous United States. If your order is expected to exceed the standard window, we will notify you by email.
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5. Multiple Packages
If your order contains items from multiple suppliers or warehouses, your order may ship in separate packages with individual tracking numbers, arriving at different times.
You will receive a separate shipping confirmation for each shipment. This is normal and does not indicate a problem with your order. Please allow the full estimated delivery window to pass before contacting us.
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6. Shipping Rates
Shipping charges are calculated at checkout based on your delivery destination, order weight, dimensions, and selected shipping option. The applicable rate is displayed before you confirm your purchase. You will never be charged more than the rate quoted at checkout.
We may periodically offer free or reduced-cost shipping promotions, with qualifying thresholds and restrictions stated clearly during checkout when active.
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7. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to the carrier's tracking portal.
If you have not received a shipping confirmation with a tracking number within 5 business days of your order confirmation, please contact us at support@myomnia360.com with your order number.
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8. Lost, Stolen, or Damaged Shipments
If your order is marked 'Delivered' but has not been received, arrives visibly damaged, or is lost in transit, contact us within 7 calendar days of the reported or expected delivery date at support@myomnia360.com. Include your order number, a description of the issue, and photographs if the item or packaging is damaged.
We will investigate with our supplier and the carrier. If the shipment is confirmed lost or arrived damaged, we will arrange a replacement or issue a full refund — including original shipping costs — at no charge to you.
If tracking shows 'Delivered' but you have not received the package, we recommend:
1. Checking with neighbors, a building manager, or a secure delivery area.
2. Waiting 24 hours, as carriers occasionally scan packages before final delivery.
3. Contacting the carrier directly to initiate a trace.
If the package is still missing after taking these steps, contact us and we will work to find a resolution.
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9. Incorrect Shipping Address
You are responsible for the accuracy of the shipping address provided at checkout. Omnia LLC is not responsible for orders shipped to an address you provided incorrectly.
If you realize there is an error immediately after placing your order, contact us at support@myomnia360.com as soon as possible. We will make every reasonable effort to correct it, but we cannot guarantee changes once an order has been submitted to our supplier for processing.
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10. Holiday and Peak Season Delays
During major holidays and peak shopping seasons, processing and transit times may exceed standard estimates. We recommend placing time-sensitive orders well in advance. Holiday shipping cutoff dates, where applicable, will be announced on the Site.
Last Updated: June 15, 2026